Shipping policy

Christmas cut off sending dates released by Australia Post:

DOMESTIC (excluding WA & NT)

Standard Post - Monday 13th December 2021 (before 12pm)

Express Post - Friday 20th December 2021 (before 12pm)

WA & NT

Standard Post - Wednesday 8th December 2021 (before 12pm)

Express Post - Wednesday 15th December 2021 (before 12pm)

 

DELIVERY WITHIN AUSTRALIA

We dispatch from Sydney, via Australia Post.  We are doing our best to dispatch all orders received before 12pm on the same day.

For estimated delivery times to your destination, please refer to the Australia Post website directly.

Here is a general guide:

  • Standard (2-7 Business Days) 
  • Express (1-4 Business Days) 

 

INTERNATIONAL SHIPPING

We ship internationally (to most countries) utilizing Australia Post International Parcel Delivery Service.

Shipping rates are calculated at checkout. Current delivery times can take more than 15 days.  You will be given an email or text message once your order is delivered with a tracking number that you will be able to trace.

If you get to Checkout and it does not allow your address to be processed, this means that we do not currently deliver to your country.  Please feel free to send us an email enquiry and we can confirm this: sales@albaandacquasanta.com.au

Please note that any custom’s fees (such as duties and taxes) incurred by your country are the responsibility of the customer and will not be refunded by Alba & Acquasanta.  We encourage you to contact a local customs agent for more information.

https://auspost.com.au/sending/send-overseas

 

PROCESSING TIMES 

  • Orders placed before 12:00pm AEST (Monday-Friday) will be dispatched same day.
  • Orders placed after 12:00pm AEST (Monday-Friday) will be dispatched next business day 

NB: Please note we are closed on NSW Public Holidays, so if an order is received after 12:00pm the day before a public holiday, it will be dispatched on the first day of normal trading after a Public Holiday.

 

DELIVERY TIME FRAMES

The above timeframes are to be used as a guide only and will commence from the date of dispatch. Alba & Acquasanta will do its utmost to meet the indicated delivery time frames but is not held responsible for any delay caused by Australia Post or any delivery contractor. Once your item is dispatched you should receive an email or text with your tracking number.  You can then go to the Australia Post tracking page to track your item’s delivery.

If delivery is attempted and nobody is available to accept the parcel, in most cases a card is left at your premises and the parcel will then be held at your local postal facility for a limited time. If you are not contactable and your parcel is unable to be delivered within 5 days (on average), it will be returned to us, and we will then be in contact to arrange an alternative delivery. NB: Please note that you may incur additional shipping charges should this occur. 

Please note we will use Australia Post or Sendle courier depending on fastest delivery time information available.

 

WITHIN AUSTRALIA

SYDNEY METRO

Standard

2 to 8 days

FREE SHIPPING

 

Express

1 to 4 business days

$12.95

 

INTERSTATE & REGIONAL NSW - ACT, NT, SA, QLD, TAS, VIC. WA 

Standard

2 to 8 days

FREE SHIPPING

 

Express

1 to 4 business days

$12.95

 

 

INTERNATIONAL 

Standard

Approx 14 days from dispatch

FREE SHIPPING


 

COVID-19 UPDATE

  • Whilst we understand that you want your purchase as soon as possible, we ask for your patience as due to the impacts of COVID-19, Australia Post is currently experiencing longer than expected delivery times.
  • All parcels delivered by Australia Post will no longer require a signature for delivery until we hear otherwise. 
  • As an alternative your parcel will be left in a safe place or taken to your local Post office for collection and for your convenience and peace of mind.

Please allow an additional 3-day delay for deliveries to New South Wales once processed and dispatched. If you would like more information, our partner, Australia Post will be providing regular updates: https://auspost.com.au/about-us/news-media/important-updates

 

We really appreciate your patience and understanding. Due to COVID19, we are currently delivering to the following countries: Canada, Croatia, Denmark, France, Hong Kong, Italy, Japan, New Zealand, Singapore, Spain, United Kingdom & the United States. We wish we were able to ship to the rest of the world and apologise for any inconvenience. We will update you as soon as this changes.